Terms and Condition of Sales

Version in force as of 15 October 2026

1.     Seller

The online shop www.leonidas-delices.com (the “Site”) is operated by L DELICES srl (formerly Pitchilune srl), an independent franchisee of the Leonidas brand, with its registered office at Rue Lossignol 36, 1401 Baulers (Belgium).

• Company number (CBE) and VAT: BE 0701.899.423
• E-mail: info@leonidas-delices.com — business orders: b2b@leonidas-delices.com
• Telephone: +32 (0)2 465 65 59
• Orders are prepared and shipped from our Leonidas shop in Lillois, Grand'Route 133, 1428 Lillois.

Below, “we” or “Leonidas Délices” means L DELICES srl; “you” or the “Customer” means anyone placing an order on the Site.

2.     Scope

These General Terms and Conditions of Sale apply to every order placed on the Site. They are available in English, French and Dutch. Before confirming your order, you must accept them by ticking the box provided. The applicable version is the one in force when you place your order; you can save or print it.

We may amend these terms at any time. Amendments do not apply to orders already placed.

3.     Products

Our products are Leonidas chocolates and pralines, together with the packaging, gift boxes and gift items shown on the Site. We describe them with the greatest care. Photos are, however, for illustration only: the composition of an assortment, the colour or the presentation may vary slightly.

The list of ingredients and allergens is shown on each product page or provided on request before purchase. Traces of allergens (including nuts, milk or soy) may be present in all our products.

Our chocolates are fresh products. They are best stored between 15 and 18 °C, away from heat, humidity and odours, and are best enjoyed within the weeks following delivery. The best-before date is shown on the packaging.

4.     Prices

Prices are shown in euros, including all taxes (Belgian VAT included). They are the same whatever the delivery country. Delivery costs are added to the price of the products; the amount depends on the country and delivery method chosen and is always shown in the basket before you confirm your order. Delivery is free from the amount stated on the Site and on our Delivery page.

The price charged is the price displayed when you order. In the event of an obvious pricing error (for example a clear typing mistake), we will inform you, and you may confirm the order at the correct price or cancel it free of charge.

5.     Ordering

To order, you follow these steps:

• you add the products you want to your basket;
• you select the country and delivery method and enter your delivery and billing addresses;
• you check the summary of your order (products, prices, delivery costs and total) and can correct any errors;
• you accept these General Terms and Conditions of Sale;
• you confirm the order and proceed to payment.

Confirming the order implies an obligation to pay. You then receive an e-mail confirming receipt of your order, and another e-mail when it is shipped. The contract is concluded when we receive your payment.

Orders are reserved for adults. We may refuse or cancel an order in the event of an unexpected stock shortage (in which case you are refunded without delay), an abnormal order or one placed in bad faith, or an ongoing dispute with the Customer. Our products are intended solely for your own use or to be given as gifts; resale is prohibited, and we may refuse any order that is clearly intended for resale. Our stock is shared with our shops: if an item turns out to be unavailable, we will contact you to offer an equivalent product or a refund for that item.

6.     Payment

Payment is made online when you order, by Visa, Mastercard, Bancontact, Maestro, PayPal, Apple Pay or Google Pay. Payments are processed securely by approved payment service providers; we never have access to your bank details. Your order is prepared once payment has been confirmed.

The products remain our property until the price has been paid in full.

7.     Business customers

Companies can order on the Site or directly from our B2B department (b2b@leonidas-delices.com), in particular for corporate gifts or personalised products. If you order on behalf of a company, enter your VAT number when ordering and an invoice will be issued. For orders placed outside the Site, payment by invoice is possible: please contact us at b2b@leonidas-delices.com. B2B orders placed outside the Site (personalisation, large volumes) may be subject to a quotation and specific terms, which then take precedence over these terms.

The provisions of these terms that specifically protect consumers (right of withdrawal, legal guarantee on consumer goods) do not apply to business customers.

8.     Delivery

We deliver to Belgium, the Netherlands, Luxembourg, mainland France (including Corsica) and Germany. We do not deliver to PO boxes or military addresses.

Depending on the country, you can choose home delivery, delivery to a pick-up point or to a parcel locker with bpost or DPD, as well as express delivery with DHL (outside Belgium). The available methods, prices and delivery times are set out on our Delivery page and shown in the basket.

Orders placed on a working day are normally prepared and shipped on the following working day. Delivery then takes about 1 working day in the Benelux and 2 to 4 working days in France and Germany. These times are indicative and may be longer during holiday periods or if the carrier experiences disruption. For holidays (St Nicholas, Christmas, Easter, etc.), order deadlines are announced on the Site.

Chocolate is sensitive to heat. When outside temperatures are high, we may postpone shipment by a few days or contact you to agree on a solution, so that your chocolates arrive in perfect condition.

In any event, we deliver your order no later than 30 days after the contract is concluded. If we cannot meet this deadline, you may cancel your order and we will refund you in full within 14 days.

You are responsible for providing a correct delivery address and for tracking your parcel. If a parcel is returned to us because the address was incomplete or incorrect, because you were absent, or because it was not collected within the period set by the carrier, we will contact you. If the products are still in perfect condition, we can ship them again, in which case the cost of re-shipping is payable by you. Otherwise, as fresh food products, they are destroyed for food safety reasons, without exchange or refund.

The risk of loss of or damage to the products passes to you when you, or a person designated by you, take physical possession of the parcel (including at a pick-up point or locker).

9.     Damaged parcel or non-conforming product

We recommend that you check your parcel as soon as you receive it. If the parcel is damaged, or if a product is damaged (for example melted or broken), missing or does not match your order, please contact us as soon as possible, ideally within 24 hours, at info@leonidas-delices.com, stating your order number and attaching one or more photos.

After checking, we will send you a new product free of charge or, if that is not possible, refund the product concerned. You do not need to send the damaged products back to us.

10.  Right of withdrawal

Chocolates and other food products. Our chocolates are fresh products that are liable to deteriorate or expire rapidly. In accordance with Article VI.53, 4° of the Belgian Code of Economic Law, they are not subject to a right of withdrawal and cannot be returned or exchanged, except where a product is damaged or non-conforming (see the previous article). The same applies to products that are personalised or made to your specifications (Article VI.53, 3°).

Other items. For non-food items that are not personalised and are sold separately (for example certain objects or accessories), you have 14 days from receipt to withdraw from the contract without giving any reason. To exercise this right, inform us of your decision by e-mail at info@leonidas-delices.com, for example using the model form in the annex, then send the item back to us within 14 days in its original condition. Return costs are payable by you. We will refund the price of the item and the original standard delivery costs within 14 days of receiving your decision; we may withhold the refund until we have received the returned item.

11.  Legal guarantee

Consumers benefit from the two-year legal guarantee of conformity provided by the Belgian Civil Code for any lack of conformity existing at the time of delivery. For food products, this guarantee is assessed taking into account their nature and best-before date: it does not cover deterioration caused by improper storage after delivery or by consumption after the date indicated.

12.  Liability

Our liability is limited to direct and foreseeable damage resulting from a breach of our obligations. We are not liable for damage resulting from improper use or storage of the products, or from the temporary unavailability of the Site. These limitations do not apply in the event of wilful misconduct, gross negligence or personal injury, and do not affect the rights you have by law as a consumer.

We cannot be held liable for any delay or failure to perform caused by force majeure (including strikes, severe weather, epidemics, major IT failures or a carrier’s failure). In such a case, we will inform you and, if the delay is significant, you may cancel the order and obtain a refund.

13.  Personal data

We process your personal data solely to manage your orders, delivery, invoicing and customer service and, if you have given your consent, to send you our newsletter. It is shared only with the service providers we need (carriers, payment provider, Site hosting). You have, among others, the right of access, rectification, erasure and objection, which you can exercise at info@leonidas-delices.com. For more information, please see our Confidentiality Policy. You may also lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

14.  Intellectual property

The Leonidas brand, logos, photos, texts and other elements of the Site are protected by intellectual property rights belonging to Confiserie Leonidas SA, to us or to third parties. Any reproduction or use without prior written permission is prohibited.

15.  Customer service and complaints

For any question or complaint, contact us at info@leonidas-delices.com. Our customer service is available from Tuesday to Friday and replies within 2 working days.

If we cannot find a solution together, you can contact the Belgian Consumer Mediation Service free of charge (www.mediationconsumer.be), which will, if necessary, refer you to the competent dispute resolution body.

16.  Governing law and disputes

These terms are governed by Belgian law. If you are a consumer living in another country of the European Union, you keep the protection afforded to you by the mandatory provisions of the law of your country of residence. In the event of a dispute, the Belgian courts have jurisdiction, without prejudice to the consumer’s right to bring proceedings before the courts of their place of residence.

If any provision of these terms is declared void, the other provisions remain in force.

17.  Annex – Model withdrawal form

(Complete and return this form only if you wish to withdraw from the purchase of an item that is not excluded from the right of withdrawal.)

To L DELICES srl, Rue Lossignol 36, 1401 Baulers, Belgium – info@leonidas-delices.com:

I hereby give notice that I withdraw from my contract for the sale of the following item:

Item and order number: …
Ordered on … / received on …
Name and address of the consumer: …
Date and signature (only if this form is sent on paper): …